the names (if known) of the NSW Police Force employees involved.the names of people involved, or who could otherwise assist us to resolve your complaint.date, time and location of the incident.a detailed description of what happened.Your name and contact details (you are entitled to remain anonymous if you wish to do so).The information you should try to include is: When making a complaint you should provide as much detail as possible to assist us to respond appropriately to your complaint. It is also an offence under the Crimes Act 1900, punishable by up to 7 years imprisonment to falsely accuse a person of a crime. This is punishable by up to 12 months imprisonment. It is an offence under section 167A of the Police Act 1990 to knowingly make a false complaint or to give false or misleading information during the investigation of a complaint. In most circumstances complaints received by the Law Enforcement Conduct Commission will be referred to the NSW Police Force to investigate (subject to the oversight of the Law Enforcement Conduct Commission).Īssistance - If you need help you can contact the Customer Assistance Unit on 1800 622 571 to obtain assistance on how to lodge a complaint.Some less serious complaints will be referred to the police for investigation but, these will be monitored by the Commission's own staff. It has its own independent investigators for these cases. email your complaint form to To lodge a formal complaint with the Law Enforcement Conduct Commission (LECC) go to The Law Enforcement Conduct Commission is an independent statutory body responsible for investigating complaints against the police.mail the completed complaint form to the Customer Assistance Unit at P.O.lodge it or mail the complaint form to, your local police station, or.You must lodge your complaint online, OR complete the Complaint Form (PDF) AND:.To lodge a formal complaint with the Commissioner of Police you must do so in writing.How to complainĪ complaint about the NSW Police Force or its employees can be made to the Commissioner of Police or the Law Enforcement Conduct Commission (LECC). Often the most effective and timely approach for resolving customer service matters is to talk to us. You may also visit your local police station to try and resolve the less serious complaints such as those involving rudeness or poor customer service. a NSW Police Force administrative officer.You have a right to complain if you are dissatisfied or concerned about your interactions with: The mission of the NSW Police Force (NSWPF) is to work together with the community to establish a safer environment through the reduction of violence, crime and fear.Įmployees of the NSW Police Force are expected to conduct themselves with the highest level of professionalism and integrity ensuring that their authority is exercised responsibly.
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